Refund & Cancellation Policy

Effective date: September 8, 2026

MetricBuilds sells fixed-scope professional strategy services. Because capacity and production work may be allocated promptly after activation, refund treatment depends on the project stage.

Before production begins

If a client requests cancellation before substantive production has begun, MetricBuilds may approve a full or partial refund, less non-refundable processing fees or work already performed where applicable.

After production begins

Once analysis, drafting, research, review, strategy production, custom modeling, or other substantive work has begun, payments may become partially or fully non-refundable in proportion to work performed and capacity committed.

Completed or delivered work

After the purchased deliverable has been substantially completed or delivered, fees are generally non-refundable except where required by applicable law or where MetricBuilds expressly agrees otherwise.

Deposits and staged payments

Where an engagement uses a deposit or milestone structure, the initial payment may secure capacity and authorize work to begin. Final deliverables may remain gated until any required final balance is verified.

Client delay or missing information

A client delay, failure to complete intake, or failure to provide reasonably requested information does not automatically create a right to a refund. MetricBuilds may pause the engagement while waiting for required information.

Duplicate or erroneous payment

Duplicate charges or clear payment-processing errors should be reported promptly and will be reviewed for correction.

Disputes

Clients should contact MetricBuilds before initiating a payment dispute so the service record, payment status and work completed can be reviewed.

How to request a cancellation or refund review

Submit the request through the communication channel associated with your engagement and include your name, company, purchased package, payment date, and reason for the request.